Social Network Analysis Of Organizational Communication
Network Communications Solutions

Social Network Analysis Of Organizational Communication

Part 1, Nathan and I have spent a considerable amount of time discussing how the Business Professional can effectively use social network communications. During our discussions and research for new ideas, we came across a number of basic concepts and selected tools. We believe that these concepts and tools can help improve the implementation of an effective business system as well as internal communications. We recently presented our findings at a state-wide safety conference and provided insights on what we found.

Social Network Analysis Of Organizational Communication

As an example of what may be encountered, you develop a site-specific and well-designed Management System (in Safety, Productivity, Human Resources, Quality, etc.) only to find that your efforts have stalled, been diluted in a short period of time, or during program reviews, or an audit uncovers pockets of resistance in the system. You then increase your efforts and try to enhance your effectiveness and meet with continued resistance. Okay, now what do you do next? Instead of increased efforts, a review and analysis of your internal social network may uncover where the resistance and obstacles reside.

Organizational Structure Defined

The question is: To whom, when, where, and how do we communicate effectively? We, as Business Professionals, face a myriad of organizational structures that create obstacles to developing a successful management system. These obstacles can include such areas as:

Multiple levels of management that lack continuity, due to a lack of communication between the levels of management. This reminds us of the old saying: “the right hand does not know what the left hand is doing.”

Company politics where everyone does their own thing believing that their way is the right way and do not listen to the professionals or each other.

Resistance to change, the old way has worked, why change?

Potential key players or potential supporters are …

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