There are several ways to measure the key performance indicator of call centres, one of them being call tracking that enables supervisors and managers at call centers to gauge the agents’ call handling process.
Call tracking gives supervisors and managers all the actionable data by which they can make strategies … View More How a call tracking can help improve productivity at call centres
According to a survey by Forrsights, over 50% of workers use two or more devices to get work done. With such a number, it is clear that enterprises deal with huge amounts of data. That’s why companies need to have a good strategy concerning data storage and backup.
The need … View More Key Benefits of IAAS for Your Business
As the month ends you are bombarded with utility bills and one of the many utility bills is electricity bill. Yes, sometime you get it monthly and sometimes you get once in two or three months, depending on the rules set by the authority. But mostly it is monthly across … View More Electricity Bill Payment
Triton styles intelligent options that bring extensive IP-based voice and data services, MPLS networking, cloud computing and communication systems to company. The greatest issue these businesses continue to adopt the a variety of versions of VoIP technology is also often linked to the all round expense savings and flexibility the … View More What You Need to have To Think about In Network Project Management