VoIP as Architecture differs from the traditional VoIP as Service model in several important ways. For starters, VoIP as Architecture offers enhanced customer support. The typical support offered by VoIP service providers is limited to resolving outages and customizing call features. In contrast, VoIP as Architecture allows SMBs to engage a Managed Service Provider to maintain detailed records of the client’s installation and provide customized support as the client’s needs change over time.
Hosted VoIP architecture is a network design that uses the internet for voice and data calls. This type of architecture ensures that network bandwidth is always available for calls, preventing network congestion and reducing latency. The architecture also relies on a gatekeeper that serves as the traffic controller, ensuring that VoIP traffic receives priority over other network traffic.
Hosted VoIP also offers disaster recovery features, such as the ability to automatically route calls to a wireless number, a home phone, or a third party answering service. Additionally, many hosted VoIP solutions offer the option to automatically change settings in case of a disaster. Another benefit is the ability to take IP phones off-site and use them with any high-speed Internet connection. In addition, some Hosted VoIP solutions have auto-attendants built in, which allows users to automatically answer incoming calls. This eliminates the need for a human receptionist and helps organizations provide after-hours service to customers.
VoIP (Voice over Internet Protocol) is a cloud-based communications platform that lets devices communicate over the Internet. Voice calls …View More VoIP As Architecture